Frequently Asked Questions

1. Who is Lush Crystal Jewelry? 
2. How do I place an order?
3. What payment methods do you accept?
4. Will my personal particulars be safe over the internet?
5. What is the shipping cost and how long does it take for me to receive my order?
6. Can I send my order to a different address?
7. I’d like to buy something from Lush Crystal Jewellery for a gift. Do you have gift boxes available?
8. How do I keep up to date on new Lush Crystal Jewelry products?
9. What if I am not satisfied with the products?
10. What is so special about Lush Crystal Jewellery creations?
11. Which currency can be used for payment?
12. How do I find out my ring size?
13. How do I take care of my Lush Crystal Jewelry pieces?

  

1. Who is Lush Crystal Jewelry?

We bring the finest products to our customers. For more than two decades, we’ve been supplying high-end fashion accessories, home decor and lifestyle products to retail stores as well as one of the world’s leading airlines. We’ve even been commissioned by other manufacturers to produce jewelry designs for them.

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2. How do I place an order?

Please refer to our How To Order page for more details.

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3. What payment methods do you accept?

Lush Crystal Jewelry accepts American Express, VISA and MasterCard all through Paypal.
We also accept Internet Bank Transfers from these banks: DBS, UOB and OCBC.

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4. Will my personal particulars be safe over the internet?

Yes, please be assured that the entire Checkout and payment process is performed via a VeriSign Secured site. We only use your personal information for the purpose of record keeping and shipping your order. Occasionally, we may contact you to inform about our upcoming promotions or sales. Your personal record will never be shared or used by anyone else for any other purposes whatsoever.

Your payment information will only be seen by your preferred third party financial service provider, so no one (including us) will have access to your financial details.

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5. What is the shipping cost and how long does it take for me to receive my order?

Please refer to our Shipping Information for more details.

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6. Can I send my order to a different address?

Yes, you may specify a different shipping address in the Checkout process.

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7. I’d like to buy something from Lush Crystal Jewellery for a gift. Do you have gift boxes available?

Yes. You may take a glimpse of our lovely jewellery boxes.

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8. How do I keep up to date on new Lush Crystal Jewelry products?

Sign up for our Mailing List and you will be notified via email for any upcoming new product launches and promotions.

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9. What if I am not satisfied with the products?

Customer satisfaction is important to us, so we have a generous 90-day money back guarantee policy. Please refer to our return policy for more details.

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10. What is so special about Lush Crystal Jewellery creations?

Lush Crystal Jewellery creations use only Swarovski crystals with at least 12 facets for maximum sparkle. We even use 14-facet ‘Xilion’ Swarovski rhinestones which allows more light to refract. Inferior crystal jewelry suppliers regularly offer no more than 8 facets, which results in jewelry with less brilliance. We are proud of our  quality products. Please refer to our Quality Assurance page for more details on our high standards of creations.

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11. Which currency can be used for payment?

We only allow USD or SGD payment currently. You may change the currency setting on the left navigation bar when browsing our products.

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12. How do I find out my ring size?

Please refer to our Ring Size Guide for more details.

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13. How do I take care of my Lush Crystal Jewelry pieces?

Please refer to our Jewelry Care page for more details.

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